FirstBank has fully restored services on Firstmobile, its mobile banking platform, following a downtime earlier this week which occurred following a recent upgrade of the mobile banking application.

Firstmobile is now up and running as the Bank remains committed to delivering seamless and innovative financial services to enhance the digital banking experience of our customers, irrespective of where they may be across the globe.

However, customers who still experience challenges in accessing or using their Firstmobile app are encouraged to contact the bank’s dedicated customer service team, FirstContact, via any of the means below:

On phone: 070 FIRSTCONTACT (0700 34778 2668228) 02014485500, 07080625000, 08070194190

Email: complaints@firstbankgroup.comand firstcontactcomplaints@firstbankgroup.com

In addition to Firstmobile, customers can continue to enjoy convenient access to a wide range of banking services via our other channels, including:

FirstOnline – our online banking platform

Firstmonie Wallet

Firstmonie (Agent Banking)

FirstBank ATMs across the country

FirstBank Cards (Debit and Credit)

*894# (USSD Banking)

The further reiterated that it is committed to ensuring that all customers return to enjoying a seamless banking experience on Firstmobile as it understands the essential role and value customers place on Firstmobile, a favourite digital banking application.

The bank also regretted any inconvenience caused during this service disruption.