AIICO Insurance Plc, has once again reaffirmed its commitment to the well-being of its annuity customers – primarily retirees – by hosting an engaging interactive forum. The event, which marked the second edition of the Annuitants Forum, reflects AIICO’s dedication to supporting and nurturing a strong relationship with those who have entrusted the company with their financial security in retirement. As part of its customer care efforts, AIICO also provided free health checks and investment tips at the programme, demonstrating its holistic approach to the welfare of its esteemed customers in this important phase of life.
Speaking at the occasion, Managing Director and Chief Executive Officer, Mr. Babatunde Fajemirokun stated “At AIICO, we don’t just provide products, we provide security, stability, and a future that allows you to thrive. Our commitment goes beyond paperwork and contracts; see our roles as helping you enjoy the fruit of your labour in a manner that is dignifying and empowering.”
I am proud to share that our annuity customer base has steadily grown over the years and continues to increase, each one part of a strong and thriving community. Our annuitants are not just customers, you are members of the AIICO family. In terms of financial performance, we disburse an outstanding N1.3bn per month, ensuring that each one of you receives a guaranteed income stream, regardless of market fluctuations. This consistency is the hallmark of AIICO’s stability” he added.
While addressing the media at the event, Mr. Gbenga Ilori, Head of Retail Business Division at AIICO, shared valuable insights into the objectives of the Annuitant Forum. According to him, “We believe in actively listening to our customers rather than making assumptions from behind our desks. This forum is designed to engage with them directly, allowing us to truly understand their needs and preferences. It’s our way of ensuring that we’re not just meeting their expectations but exceeding them. By hearing their feedback firsthand, we can identify any gaps, address concerns, and continually enhance the quality of our service. Their satisfaction and well-being are our top priorities, and we are committed to serving them in the best way possible.”
Several retirees also shared their experiences with the company. Chief A. A. Iguoba, a retired Deputy Controller with the Nigerian Customs Service and President of the Retired Customs Officers Association of Nigeria, expressed his satisfaction with AIICO, commending the company for its dedication and service as his annuity provider. He said “I retired in 2011 and ever since, I have been plugged into the AIICO’s annuity product. AIICO has remained consistent with the monthly payment of my annuity.”
Also sharing her experience, Mrs. Gloria Jideonwu stated “This is my 5th year with AIICO. I retired from the Nigerian Security Printing and Minting Commission. A colleague introduced this annuity to me and also recommended AIICO specifically, due to its consistency. Since I joined, AIICO has paid regularly – they don’t fail. When it is time for special celebrations, they even pay in advance so that we can have access to funds for those occasions. This programme (Annuity Forum) is educative – they’ve taught us on healthy living and even how to invest; it is commendable.”
The retirees had the opportunity to provide feedback on their experiences so far and were able to ask questions and seek clarifications on grey areas. The company has assured its annuity customers that this face-to-face opportunity will be held annually; while the customers have a plethora of other channels to stay in touch with the company on a constant basis.
AIICO Insurance is a leading composite insurer in Nigeria, with a 60-year record of accomplishment in delivering quality service to its clients. Founded in 1963, AIICO provides life and general insurance, health insurance, and investment management services to create and protect wealth for individuals, families, and corporate customers.
