The Nigerian Communications Commission, NCC, has said it fully recognizes the important position the consumers occupy in the telecommunications ecosystem, and therefore will continue develop and promote consumer centric initiatives aimed at ensuring that the rights of consumers are protected.

The Commission, also said it understands the role of education in driving the initiative as it forms a major tool for promoting consumer rights and therefore it will continue to engage with consumers and consumer issues using it various outreach programmes such the Telecom Consumer Parliament, Telecom Consumer Conversations: Market Conversation, Village Square Dialogue, Campus Conversation, NYSC Camp Sensitization Town Hall on Radio. We have also published the Telecom Consumer Handbook and transcribed into Braille for the Visually impaired.

The Deputy Director, Consumer Affairs Bureau, of the Commission, Clem Omife, who shared this commitment while speaking at the 2024 World Consumers Right Day, said the Commission- is in the final process of deploying the Automated Consumer Complaints Management system, which will further expand the complaints channels and improve complaints resolutions even at First level with Service Providers.

Omife, said Consumers will continue to occupy a special position in the Commission’s activities because we recognize that without the Consumers, there will be no telecommunication industry.